Highly personalized service has been a hallmark of the Crystal experience, boasting some of the highest passenger-to-crew ratios in the industry.
Crystal’s newly redesigned ships offer spacious suites and luxurious veranda guest rooms to provide the highest level of comfort and a refined, contemporary design.
Crystal Cruises travels around the world, offering you the opportunity to immerse yourself in the most incredible locations. Together with A&K, Crystal can take you closer to unseen and lesser-known destinations.
Crystal's two luxurious and spacious ships, Crystal Serenity & Crystal Symphony, have been renovated by A&K Travel Group to bring you exceptional design and unmatched comfort.
Which restaurants are included and which are subject to an upcharge?
Crystal restaurants are complimentary, except for The Vintage Room. For our specialty restaurants, Umi Uma by Nobu Matsuhisa Restaurant and Sushi Bar and Osteria d'Ovidio, guests are allotted one complimentary reservation for two people per voyage of up to 11 days (more than one for more extended stays—see below). In addition, guests staying in Crystal Penthouse or Junior Crystal Penthouse Suites can enjoy unlimited free visits.
Do you provide wheelchair assistance on board?
Wheelchair assistance is not provided on board or at ports of call unless in case of an emergency. Guests with limited mobility, requiring assistance, are required to travel with a companion who is able to assist them in moving around.
Do all suites and guest rooms have butler service?
Butler service is offered for all categories. Services offered will be determined by suite category.
Where can I store my valuables?
Each suite or guest room is equipped with a personal safe with an electronic combination lock.
How much are gratuities?
Gratuities are complimentary for housekeeping (e.g., butler, room stewardess and assistant stewardess) and for bar and dining staff (including specialty restaurants). If you would like to present gratuities for other service personnel, please do so at your discretion, or if you have any questions regarding gratuities, please contact the Reception Desk on board.
Can you accommodate special dietary requirements?
In most cases, Crystal can accommodate special requirements. Please provide details about any allergies or food requirements prior to your cruise departure.