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Frequently Asked Questions

What is CruiseInsider and Bon Voyage Travel and where are you located?

CruiseInsider.com and its subsidiaries make up the online cruise division of Bon Voyage Travel, one of the nation's leading leisure travel agencies. Bon Voyage Travel was started in 1976 in Tucson, Arizona and our team has over 40 years of experience travel planning.

We’re also a Preferred Partner with the world’s top travel brands and have won numerous industry awards and accolades for service and sales. With 75 expert travel advisors on staff in multiple locations, we specialize in customized vacation planning for all types of travel, including cruises, land tours, groups, luxury travel, family vacations and adventure travel.

Are you from the cruise line–why did I reach you instead?

While our CruiseInsider experts do not work for the cruise lines directly, as one of the nation's top online cruise retailers we are indeed considered a preferred partner to the world's major cruise lines, premiere hotel properties and top land tour companies.

As such, we work directly with these cruise and travel partners to always provide the lowest prices available, but with CruiseInsider you also get extra perks, exclusive privileges and extraordinary service you can't find anywhere else.

Is there a cost to working with CruiseInsider?

No hidden fees, no pressure, and you'll never pay more…just expert advice, exclusive prices and extra perks from helpful advisors trained to get you the most vacation value. We do not charge planning fees or booking fees, and since we get paid by our partners, not our clients, it doesn’t cost more to work with our Travel Advisors.

Are your travel advisors really experts?

CruiseInsider.com advisors are indeed cruise experts - they've been where you want to go and know the secrets, tips and tricks of cruising better than anyone. Theywork tirelessly to provide you the best vacation value available.

Our travel team is made up of destination specialists, deal seekers and detail oriented service providers every step of the way. After one conversation with one of our experts, you'll know that we are more than just "travel agents" - we're advisors, advocates, concierges and trusted travel partners here to make sure your journey is full of memories and free from stress.

Need help planning a vacation? Need help with an existing reservation?

Please call 1 (877) 734-6858 to speak with one of our CruiseInsider advisors OR email our team at [email protected] and one of our support staff will respond as soon as possible. Our normal business hours are 8 a.m.–5 p.m., Monday through Saturday and we are closed most major holidays. Already booked? Please have your travel details handy and your Travel Advisor’s name in order to expedite any support we can provide.

What is the CruiseInsider ‘Price Match Promise’?

Our goal is to find you the best available price and greatest value for your cruise at the time of booking. We use industry-leading technology to update our advisors daily regarding all pricing and promotions to ensure you always get the best price.

However, if you happen to find a better price for an identical cruise and category within 48 hours of booking with CruiseInsider, we will either match that price or refund the difference – that's our promise to you. In order to qualify for CruiseInsider's ‘Price Match Promise’, certain criteria must be met. Click here for Price Match Promise details.

What is the Signature Travel Network?

CruiseInsider is a proud member of the prestigious Signature Travel Network, a global network of the world's best travel brands. As such, our advisors are able to provide you with the best travel values available, as well as exclusive offers and amenities you can't get elsewhere. Our trusted, worldwide partnerships allow us to create unique travel experiences for every personality or passion, and at the same time, ensure that you always receive the best value for your vacation dollar.

What is the Insider Advantage?

Beyond exclusive pricing and all the extra perks we can add to your vacation, our team of travel experts know the insider tips and tricks to provide the best value for your travel dollar and ensure you travel like a VIP. When you sign up to the Insider Advantage, your privileges extend even further!

Insight you can't get elsewhere. Additional perks you won't find anywhere. Travel tips and tricks to use everywhere. Advanced notice on everything from unpublished offers to new ship & itinerary announcements. That’s the Insider Advantage!

Signing up is absolutely free and gives you access to advantages like secret sales, shipboard credit, free upgrades, extra amenities and so much more – insider prices and travel perks you can't get anywhere else. Sign up here and start traveling like a VIP today.

General Cruise Questions

What is the cost of insurance and do I need it?

Insurance varies depending on the cruise line, the total price of your trip, your age and more. Your vacation is an investment, which is why CruiseInsider highly recommends protecting that investment by purchasing travel insurance.

Plans can cover trip cancellation, interruption or delays, medical, dental, emergency medical transportation, lost luggage, missed connections, itinerary changes and more. CruiseInsider experts have access to various travel insurance providers and partners, so you’ll have plenty of great choices to choose from.

Can I add extended nights to my vacation?

Yes! Our advisors always recommend getting into your departure port city at least one day prior to embarkation. However, if you’d like to extend your vacation either before or after your cruise, we can also book you additional pre- and post-cruise hotel nights at your request, as well as excursions, tours, activities and more in your arrival or departure city.

What is shipboard credit and what can I use it for?

Shipboard credit (also called Onboard Credit) is a predetermined dollar amount that can be used to buy things on the ship. Essentially a credit applied to any purchases made onboard, this amount can be used to purchase things at sea such as spa services, shore excursions, specialty restaurants, gifts or souvenirs, photographs, and most onboard activities excluding the casino.

What type of clothing should I wear on board the ship?

Each cruise line has their own rules and recommendations and every itinerary is vastly different. From laid back yacht cruises where swimsuits and flip-flops are the attire to formal evenings and lavish affairs on luxury lines, you’ll need to speak to your CruiseInsider advisor for the dress code details on your particular voyage.

What is there to do onboard during days at sea?

Cruises feature extensive on-board enrichment programs and activities every day. Relax by the pool, enjoy the many bars and restaurants, lounge in your stateroom, listen to live music, play games and participate in fun activities, practice yoga or work out in the fitness center, pamper yourself with a spa treatment or indulge in world-class shopping. Depending on the ship or sailing, you can also choose from a variety of group activities such as cooking and computer classes, basketball, volleyball, bridge and board games to name a few. Or you can do nothing at all. It's entirely up to you.

What rooms are the best to stay in if I get motion sickness?

While this isn’t even an issue on river vessels, many of today’s ocean ships have stabilizers and advanced technology to ensure a smooth journey at all times. However, if you’re prone to motion sickness and want to minimize the likelihood of getting seasick, than the ideal place to reserve your room is the lowest deck possible and as close to the middle of the ship as possible.

Will I be able to get internet aboard the ship?

No, not every cruise ship is equipped with Wi-Fi, however on most modern vessels and on many popular itineraries, yes, internet is available. It’s not always reliable and generally comes with a fee, but most cruise ships have a “computer lab” and come equipped with Wi-Fi throughout the vessel, but users must pay by the minute or purchase a package deal.

Is alcohol included in the initial price or do I have to pay extra?

Unless your cruise is truly all-inclusive or it was indicated as being included in your initial cost, then no, typically alcohol is not included in the standard cruise fare and must be purchased separately.

What is the smoking policy aboard cruise ships?

Smoking is prohibited on some ships, but some cruise lines do offer dedicated smoking areas. Generally though, all staterooms, balconies, dining areas, and most public areas are designated non-smoking.

Is there a doctor aboard the ship?

In general, yes, however some river, yacht and expedition vessels may not have a dedicated medical professional onboard. Most luxury liners and large ships are typically equipped with a medical staff and basic medical facilities, however we recommend talking with your travel advisor and travel insurance provider well in advance if you have any concerns.

Do I need cash onboard the ship?

While we do suggest bringing some cash with you and can certainly pay for many purchases with cash while onboard, most cruise ships require a credit card prior to embarkation which is used for any charges made while on the ship. (Some cruise lines require that you pay for casino gambling and/or tipping with cash only.) If you end up running out of cash and need more, there should be ATMs available on the ship or in most ports.

When should I plan to arrive at the pier?

Depending on the itinerary you choose and the cruise line’s policies, embarkation times can vary. Many cruises may start boarding 2-5 hours before the cruise ship departs, however, we recommend that you arrive as early as possible to avoid hassles, beat the lines and maximize your time on the ship. The embarkation start times and ship's departure time will be listed on your cruise documents.

How do I get from the airport to the ship?

There are several options. Of course you can rent a car and pay for parking at the cruise port. You can take a taxi or use a ride service to get to and from the airport.

One of the most popular options is to purchase ground transportation - called a transfer - between the airport and ship. This pre-arranged service can be purchased one-way or round trip, and can be secured from the cruise line directly or on your own. If you'd like to purchase such transfers, please let us know as they often get sold out due to high demand. If you'd rather not purchase transfers through the cruise line or prefer a private-car-and-driver or limo service, we can arrange non-cruise line transfers for you as well.

I have more cruise questions - who can I speak to?

For more information about dress codes or daily activities or destinations and more, our experienced travel advisors can answer all of your questions by calling 1 (877) 734-6858.

For answers related to a specific cruise line, please review our FAQs found on each cruise line’s pages by clicking here.